Online Banking Center
Online Banking
Online Banking Business
Online Banking Bill Payment
E-Statements
Mobile Banking
My Finance
Trusteer Rapport

 

Online Banking:
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What can I do with Online Banking?
Q What can I do with Online Banking? 
A

You can transfer funds between existing accounts within our bank, view account information, order checks, download transaction information to a spreadsheet, word processing document, or money management software, stop payment on a check and make payments on loans at Valley Bank of Helena.

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What is money management software?
Q What is money management software? 
A

Money management software is software that helps you keep track of your finances. Some examples are Microsoft Money® and Quickbooks®.

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How do I access Online Banking?
Q How do I access Online Banking? 
A

Once you have signed up for Online Banking, visit our web site and locate the Online Banking Center in the top left corner of the page.  Use your confidential login information mailed to you by Valley Bank to access your Online Banking account.  Upon your first time logging in, you will be asked to set up your user account and select some additional security features.

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Do I need any special software installed on my computer?
Q Do I need any special software installed on my computer? 
A

No. All you need is Internet access via an Internet Service Provider (ISP) and an Internet browser.   (A 128 bit encryption is required.)

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What is an Internet Service Provider (ISP)?
Q What is an Internet Service Provider (ISP)? 
A

An ISP is a company that provides Internet service to customers like you. Without an ISP you will be unable to access the Internet.

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What is a browser and how do I get one?
Q What is a browser and how do I get one? 
A

A browser is software that allows you to "surf" the web. Typically, most computers have Microsoft Internet Explorer included with Windows. You can also ask your ISP for more information on browsers.

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When are Online Banking transactions updated to my account?
Q When are Online Banking transactions updated to my account? 
A

Because Online Banking is in "real time" the transactions are updated immediately.

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When will regular bank transactions show up on Online Banking?
Q When will regular bank transactions show up on Online Banking? 
A

Regular bank transactions will show on Online Banking the following day.

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What happens if I forget my Online Banking Password?
Q What happens if I forget my Online Banking Password? 
A

You can call our Online Banking Department at (406) 495-2554.  A representatitve will help you reset your PIN.

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Is there a fee for using Online Banking?
Q Is there a fee for using Online Banking? 
A

There is no fee for Online Banking or Online Banking Bill Payment.

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Online Banking Business:
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Can more than one user access the accounts for my business?
Q Can more than one user access the accounts for my business? 
A

Yes. Online Banking Business provides administrative functionality that allows the designated account administrator to grant access to additional users.

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Can wire transfer and ACH capabilities be setup with dual control?
Q Can wire transfer and ACH capabilities be setup with dual control? 
A

Yes. The account administrator has the ability to restrict the capabilities of any user. With this ability, dual control can be accommodated for all functions.

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How far in advance should ACH batches be initiated?
Q How far in advance should ACH batches be initiated? 
A

In order to ensure that the funds in an ACH batch reach their destination, you need to initiate the batch by 3:30PM MST one day prior to the effective date. The transaction will not post to your account until the effective date.

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Online Banking Bill Payment:
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Whom can I pay through Online Banking Bill Payment?
Q Whom can I pay through Online Banking Bill Payment? 
A

You can pay ANYONE in the United States... your credit cards, utility companies, loan payments, and even a child in college.

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How far in advance should I set up a payment to insure it is paid on time?
Q How far in advance should I set up a payment to insure it is paid on time? 
A

Payments should be scheduled 7 to 10 business days (3 business days for electronic payments) in advance of when you want the payment to actually be paid.

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When will the money be taken out of my account?
Q When will the money be taken out of my account? 
A

For electronic transactions, the money will be withdrawn from your account on the payment date you have set. For transactions processed by check, the money will be withdrawn from your account when the check is presented for payment by the payee.   Your account will never be debited before the payment date you have set.

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What happens if I have a scheduled payment that falls over a weekend or holiday?
Q What happens if I have a scheduled payment that falls over a weekend or holiday? 
A

Scheduled payments that fall over a weekend will be processed on Friday. Any new payments that are scheduled over the weekend (Sat-Sun), for the current weekend, will be processed on Monday. Holiday processing is done the next business day.

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What if I do not have enough money in my account?
Q What if I do not have enough money in my account? 
A

The bank will treat bill payment check transactions like any other check you write. Electronic transactions will not be sent until the funds are available.

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Can I schedule recurring payments?
Q Can I schedule recurring payments? 
A

Yes. You may schedule both one-time and recurring payments.

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How late in the day can I enter, edit, or delete a payment?
Q How late in the day can I enter, edit, or delete a payment? 
A

You may add, edit or delete payments anytime.   Transactions that need to be processed on the current day need to be entered by 11AM MST.

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Can I have multiple payments to the same payee on the same day?
Q Can I have multiple payments to the same payee on the same day? 
A

You can make multiple payments to the same person as long as the payment amounts are different. For your protection, the system will not pay duplicate items on the same day.

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Can I stop a payment?
Q Can I stop a payment? 
A

You can add a stop payment for check payments via your online banking access, or you can contact our Online Banking Department at (406) 495-2554 for assistance.

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Can I use Online Bill Payment if I live outside the U.S.?
Q Can I use Online Bill Payment if I live outside the U.S.? 
A

Yes, as long as you have a checking account with our bank.

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Can I get a copy of the cancelled check?
Q Can I get a copy of the cancelled check? 
A

You can request a copy of any check by contacting our Customer Service Department at (406) 495-2400. There may be a fee associated with this service. You can also look at a copy of the cancelled check via your online banking access if it occured in the past 90 days.

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How many payees may I have set up?
Q How many payees may I have set up? 
A

You may have as many payees as you wish.

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Can I edit payee information?
Q Can I edit payee information? 
A

Yes.  You can edit existing payee information at any time.

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E-Statements:
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What are E-Statements?
Q What are E-Statements? 
A

An E-Statement is an electronic version of your bank statement.  You can view, print, and download E-Statements right from your computer.

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Is there a cost for E-Statements?
Q Is there a cost for E-Statements? 
A

No.  E-Statements are FREE to all Valley Bank of Helena Online Banking customers!

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What are the benefits of E-Statements?
Q What are the benefits of E-Statements? 
A
  • Convenience: You can view your E-Statement whenever and where ever you would like, and you don't have to wait for your paper statement to arrive in the mail.
  • Security: Having your statements delivered electronically, rather than to your mailbox, reduces the chance of your statement becoming lost or stolen.
  • Storage: You can store your statements electronically, reducing clutter and paper usage.

 

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What do I need in order to access my E-Statements?
Q What do I need in order to access my E-Statements? 
A

You will need internet access with email capabilities to receive electronic statements.  It is recommended that you have Microsoft Internet Explorer 7.0 or higher.  Other supported browsers include: Firefox 3.0 or higher and Mac Safari 1.0 or higher.  Safari is the only internet browser supported for Mac PCs.

Adobe Acrobat Reader version 6.0 or higher is also required in order to view your electronic statement.

 

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What is Adobe® Reader™ and why do I need it?
Q What is Adobe® Reader™ and why do I need it? 
A

Adobe® Acrobat® Reader™ is free software used for viewing and printing electronic forms. You will need this software installed on your computer in order for your computer to download, display or print your statement and images. Click to download the latest version of Adobe® Reader™.

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Will my E-Statement provide the same information as the paper version I previously received?
Q Will my E-Statement provide the same information as the paper version I previously received? 
A

Yes!  Your E-Statement will contain all of the same information as the paper version including check images and any important notices from Valley Bank of Helena.

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Will I continue to receive my paper statement in the mail?
Q Will I continue to receive my paper statement in the mail? 
A

No.  Once your enrollment is completed, your statement will be delivered solely via email notification.

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How can I view my E-Statements?
Q How can I view my E-Statements? 
A

Customers receive notification via email that their statement is ready for viewing.  Simply click on the secure attachment and enter your Online Banking User ID and Password to view your E-Statement.  You may also view a list of your available E-Statements by logging in to your Online Banking account at www.valleybankhelena.com and clicking on the E-Documents tab.

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How long are the statements available for viewing?
Q How long are the statements available for viewing? 
A

You may access your E-Statements for a rolling 18 month period for each account enrolled.  It is your responsibility to retain your E-Statements by saving the PDF file to your hard drive or other storage medium, or by printing the PDF attachment.  

Please note after enrolling for E-Statements only future E-Statements will be available for viewing.  However, you will be able to accumulate up to 18 months of E-Statements following enrollment.

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What if I accidentally delete my E-Statement email notification? Can I still view my E-Statement?
Q What if I accidentally delete my E-Statement email notification? Can I still view my E-Statement? 
A

Yes, you can access your E-Statements by logging in to your Online Banking account at www.valleybankhelena.com and clicking on the E-Documents tab.

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How do I save my E-Statements for future reference?
Q How do I save my E-Statements for future reference? 
A

Your E-Statement can be retained by saving the PDF file to a folder on your hard drive or other storage medium.  Your may also print the PDF attachment.

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How do I print my E-Statement?
Q How do I print my E-Statement? 
A

To print your E-Statement, use your browser's print functions at the top of the window in which your statement appears.

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Can I request older statements or notices if I didn't save them?
Q Can I request older statements or notices if I didn't save them? 
A

Your E-Statements are available through your Online Banking for 18 months.  If you need to request an E-Statement past 18 months, please stop by the closest branch or contact us at 406-495-2400.

 

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Is my financial information secure?
Q Is my financial information secure? 
A

Yes, your information is protected by multiple layers of the latest security features available.

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Can I request that my E-Statement also be sent to an additional recipient?
Q Can I request that my E-Statement also be sent to an additional recipient? 
A

Yes, you will have the ability to establish an additional recipient to receive your E-Statement.

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How do additional recipients access my E-Statement?
Q How do additional recipients access my E-Statement? 
A

It is your responsibility to establish and maintain your additional recipients.  You can add or change an additional recipient by logging into your Online Banking account at www.valleybankhelena.com, clicking on the E-Documents tab, and then Additional Recipients.  If an additional recipient should forget the password or become locked out, they must contact you to obtain access again.

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What if my email address changes?
Q What if my email address changes? 
A

To continue receiving the email notice of your latest E-Statement, you will need to update your email address via Online Banking.  Click on the E-Documents tab and find the heading "Email Settings".  From here you will be able to update your email address as well as your Security Phrase.  

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Who should I contact if I can't access or don't receive my E-Statements?
Q Who should I contact if I can't access or don't receive my E-Statements? 
A

If you need assistance with your E-Statements, you can call us at 406-495-2400, or you can send us a secure message through your Online Banking.

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How do I discontinue E-Statements?
Q How do I discontinue E-Statements? 
A

To discontinue your E-Statements, you can call us at 406-495-2400, or you can send us a secure message through your Online Banking.

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Mobile Banking :
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What are the restrictions on the type of mobile devices that can be used to access accounts?
Q What are the restrictions on the type of mobile devices that can be used to access accounts? 
A

Mobile Banking works with any web-enabled mobile phone device whose network allows secure SSL traffic.

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What functions can I perform from my mobile device?
Q What functions can I perform from my mobile device? 
A

Provided that you have been given access, you can:

  • View Account Balances
  • View Transaction History
  • Transfer Funds between accounts
  • Pay Bills to existing Payees
  • View Alerts
  • Release ACH and wire payments

 

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How do I know if my transfer or bill payment was entered successfully?
Q How do I know if my transfer or bill payment was entered successfully? 
A

If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to your mobile device.  If you do not receive a confirmation text message, please check via traditional Online Banking to ensure that the transaction was made.

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What if I no longer want to be a mobile user?
Q What if I no longer want to be a mobile user? 
A

To discontinue Mobile Banking, log in to traditional Online Banking. > Select Options > Mobile Settings > and deselect Activate Moblie Banking Access > Click Agree.

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What happens if I lose my mobile device?
Q What happens if I lose my mobile device? 
A

Since your account data is not stored on your mobile device, your information cannot be stolen.  When you replace your device, simply log in to traditional Online Banking and edit your Mobile Settings to make any changes to the Wireless Provider and/or Phone Number.

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Can I add a new Bill Payment Payee via my mobile device?
Q Can I add a new Bill Payment Payee via my mobile device? 
A

Functionality is limited to sending payments to already established payees.  To add a new payee, log in to your traditional Online Banking, select Bill Payment, and add a new payee.  You can then submit payments to that payee via your mobile device.

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What happens if I lose communication/signal during a transaction?
Q What happens if I lose communication/signal during a transaction? 
A

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful.  If you do not receive this message due to a dropped connection or lost signal, check your accounts and re-submit any transactions that did not process.

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What should I do if I get a new phone?
Q What should I do if I get a new phone? 
A

If you simply get a new phone, but keep the same phone number and provider, no changes on your part are necessary.  If you switch providers and/or phone numbers, log in to traditional Online Banking and update your information on the Options > Mobile Settings page.  Your will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

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Can I search for a transaction?
Q Can I search for a transaction? 
A

You will only be able to view 15 days of transaction history on your mobile device.  There is not a search feature.

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Can I use any mobile device to access my accounts?
Q Can I use any mobile device to access my accounts? 
A

You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic.  The only difference is that SMS text messages will be sent to the phone number entered in your Mobile Banking settings, not necessarily the device from which you perform a transaction.

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How do I delete a Bill Payment that I set up through my mobile device?
Q How do I delete a Bill Payment that I set up through my mobile device? 
A

You must log in to your traditional Online Banking and delete the payment from the main menu of the Bill Pay module.

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When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?
Q When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why? 
A

Check your device's settings to make sure you don't have Alpha-only enabled on the keypad.

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What if I can't get my mobile device to work with Online Banking?
Q What if I can't get my mobile device to work with Online Banking? 
A

There are a number of reasons that you may experience trouble accessing Mobile Banking on your device.  To use Mobile Banking, your device needs to meet the following minimum requirements:

  1. Your mobile device must be web enabled.
  2. Your mobile network must allow secure SSL traffic.  You may need to contact your mobile provider to determine this.
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My Finance:
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How does my financial goal impact my budget?
Q How does my financial goal impact my budget? 
A

If you add a financial goal and have selected the Include in Budget option at the end of the Add Financial Goal wizard or made the same selection when modifying a goal, the goal is included in the Savings Goals entry in your budget.

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Are transactions for an excluded account returned in a search using the Search function on the Transactions menu?
Q Are transactions for an excluded account returned in a search using the Search function on the Transactions menu? 
A

No.

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Are Excluded Transactions included in my budget?
Q Are Excluded Transactions included in my budget? 
A

No.

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Why do the totals displayed in the Income and Expense categories under the Current Month Status of the Dashboard appear not to be accurate?
Q Why do the totals displayed in the Income and Expense categories under the Current Month Status of the Dashboard appear not to be accurate? 
A

You might not be tracking all of your online accounts. Also, you might have one or more offline accounts that you need to update.

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Are 'How Am I Doing?' messages automatically deleted, or removed from the Dashboard, after a certain amount of time? Or do I have to manually delete them?
Q Are 'How Am I Doing?' messages automatically deleted, or removed from the Dashboard, after a certain amount of time? Or do I have to manually delete them? 
A

You have to manually delete them. Also, if you delete the uncategorized message, but do not categorize all your transactions, the message will be displayed again the next time you access the Dashboard.

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Why didn't I receive an alert?
Q Why didn't I receive an alert? 
A

Make sure that the alert is enabled. On the Alerts menu, see if the check box in the Enabled column is checked for the alert you are concerned about

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When adding a Transaction Merchant alert, does the name of the merchant have to be an exact match?
Q When adding a Transaction Merchant alert, does the name of the merchant have to be an exact match? 
A

No, but Transaction Merchant alerts are based on matching the description/memo fields of a transaction. Other characters can be in the description; but, the sequence of characters specified in the alert must exist for this alert to trigger.

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Why can't I log on?
Q Why can't I log on? 
A

Your user account may be locked. User accounts unlock automatically after a few minutes. The amount of time is configured by your financial institution; however, it is usually around 15 minutes. If you cannot log on to your user account after an hour or so, contact your financial institution.

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What causes my account to be locked?
Q What causes my account to be locked? 
A

If you have had too many failed logon attempts, your user account will be locked.

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Trusteer Rapport:
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What is Rapport?
Q What is Rapport? 
A

Rapport is a security software application that provides online transaction protection and  protection from online identity theft for consumers. You can use Rapport to protect your web browser sessions with any website that contains private or personal information. Examples include:- Online bank accounts - Mutual fund accounts - Online brokerage accounts - Email (such as Hotmail, Yahoo! Mail, and Gmail) - Social networking sites (such as Facebook, Myspace, Orkut, and Linkedin) - Insurance applications - Personal medical information - Online merchants (such as eBay, Amazon, Walmart.com, and Target.com)

Rapport is entirely transparent and does not require you to change the way you work or sign into these websites. It does not require any configuration or maintenance; you simply install and browse safely. Rapport further protects specific identities and sessions. Please Note: By downloading and installing Trusteer Rapport you agree with all the Trusteer terms and conditions. Valley Bank of Helena, Division of Glacier Bank,  is not responsible for, nor do we guarantee, the content or services associated with this product.  All problems, questions or concerns regarding Trusteer Rapport should be directed to support@trusteer.com.

Want to know more about Rapport? Click here

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How can I download Rapport?
Q How can I download Rapport? 
A

You can download Rapport here.

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